Last updated: 08.06.2026
This privacy policy explains how ITlahendus OÜ collects, uses and protects personal data on the website itlahendus.ee.
1. Data controller
The data controller of personal data is:
ITlahendus OÜ
Email: ragnar@itlahendus.ee
Phone: +372 5628 3929
2. What personal data do we collect?
We collect personal data mainly when you send us an inquiry through the website contact form or contact us by email or phone.
The data collected may include:
- name;
- email address;
- phone number;
- company name;
- message content and information related to the inquiry;
- technical data, such as IP address, browser information and security log data related to the use of the website.
3. Why do we process personal data?
We process personal data for the following purposes:
- to respond to inquiries;
- to assess service needs and possible cooperation;
- to prepare offers and continue communication;
- to manage client relationships;
- to ensure website security and prevent spam;
- to comply with legal obligations, where necessary.
4. Legal basis for processing personal data
The legal basis for processing personal data depends on the specific situation:
- pre-contractual measures or performance of a contract – when you contact us to order a service or request an offer;
- legitimate interest – when we process data for business communication, responding to inquiries, website security or spam prevention;
- legal obligation – when storing or processing data is necessary to comply with accounting, tax or other legal obligations;
- consent – when the processing is based on separately given consent.
5. Contact form and email
When you send an inquiry through the website, the data entered into the form is used to respond to your inquiry. The inquiry data is sent to the email address of ITlahendus OÜ and is not used for mass mailing without your separate consent.
6. Spam protection and technical security solutions
The website may use protection against spam and automated requests, such as Cloudflare Turnstile. Such solutions help distinguish real users from bots and protect the website from misuse. Cloudflare describes Turnstile as a tool for protecting websites from bot traffic and distinguishing real users from automated requests.
When using such security solutions, technical data may be processed, such as IP address, browser and device-related information, and technical request identifiers. This data is used to ensure website security and prevent spam.
7. Cookies
The website may use technically necessary cookies and similar technologies required for the functioning of the website, ensuring security or protecting forms from spam.
If analytics, marketing or tracking cookies are added to the website in the future, this privacy policy will be updated and, where necessary, user consent will be requested.
8. Who do we share personal data with?
ITlahendus OÜ does not sell or rent personal data to third parties.
Personal data may only be shared to the extent necessary for providing the service, operating the website or complying with legal obligations. Such recipients may include:
- web hosting and email service providers;
- website security and spam protection service providers;
- accounting or legal service providers, where necessary;
- public authorities, where the transfer of data is required by law.
9. How long do we store personal data?
We store personal data only for as long as necessary to fulfil the purposes described in this privacy policy or to comply with legal obligations.
- Data related to inquiries and communication is generally stored until the communication has ended or for a reasonable period thereafter.
- Data related to contracts or billing is stored in accordance with the retention periods required by accounting and tax laws.
- Technical security log data is stored for a limited period necessary to ensure website security.
10. Your rights
You have the right to:
- request access to your personal data;
- request correction of inaccurate data;
- request deletion of data, where there is a legal basis for doing so;
- request restriction of data processing;
- object to the processing of data;
- request data portability, where applicable;
- withdraw consent where processing is based on consent.
To exercise your rights, please contact us at ragnar@itlahendus.ee.
11. Filing a complaint
If you believe that your personal data has been processed unlawfully, you have the right to contact the Estonian Data Protection Inspectorate.
Estonian Data Protection Inspectorate
Website: www.aki.ee
12. Changes to this privacy policy
ITlahendus OÜ may update this privacy policy when necessary. The current version is always available on the website itlahendus.ee.